Maine Licensed Eligibility Supervisor

Job Summary

A company is looking for a Community Engagement Eligibility Supervisor.

Key Responsibilities

• Supervise, coach, and support CE Eligibility Associates in MaineCare eligibility and outreach tasks
• Monitor workflow, case accuracy, productivity, and service quality among assigned staff
• Ensure compliance with federal CE requirements and timely processing of MaineCare updates and outreach activities

Required Qualifications

• Strong knowledge of eligibility or compliance-based public assistance programs
• Proven leadership experience in customer-facing, process-driven work
• Ability to make independent decisions within established policies and procedures
• Proficiency in Microsoft Office and eligibility or case management systems
• Experience in managing remote teams and workloads in a virtual environment