Maine Licensed Technical Support Specialist

Job Summary

A company is looking for a Technical Support- Informatics Software Specialist Level 1 (Bilingual).

Key Responsibilities

• Provide daily technical support for IAMQC and MSDRx software applications via telephone, email, and online meetings
• Document customer issues and resolutions in Salesforce, and escalate cases to Level 2 as needed
• Collaborate with cross-functional teams to manage inquiries and improve processes for timely responses

Required Qualifications

• Fluency in both written and verbal English and French
• Bachelor's degree in a field related to life sciences
• Minimum of 2 years customer support experience
• Proficiency in software applications and troubleshooting
• Working knowledge of Microsoft Office products (Word, Excel, PowerPoint)