Maine Licensed Training Manager

Job Summary

A company is looking for a Training Manager who will oversee the onboarding and development of the Sales, Service, and Claims teams.

Key Responsibilities

• Lead and facilitate training programs for new hires and existing team members across Sales, Retention, and Claims
• Deliver tailored training sessions virtually and in-person, ensuring understanding of policies and procedures
• Track training progress, develop training materials, and review customer interactions to identify coaching opportunities

Qualifications

• Proven experience delivering training in a professional setting
• Minimum of 2 years of frontline experience within the department they are training
• Proficiency in CRM systems, Excel, PowerPoint, SharePoint, and other training tools
• Self-motivated and capable of working independently with minimal supervision
• Deep understanding and high level skill mastery of the frontline role to effectively train new team members