Mainframe Technical Support Engineer

Job Summary

Providing omni-channel support for complex product inquiries, the full-time Mainframe Technical Support Engineer will ensure customer success by resolving technical issues and delivering a superior customer experience in a remote environment.

Key responsibilities

• Acting as a first-level interface with customers to identify and resolve problems with Broadcom Software
• Utilizing technical expertise to analyze documentation, recreate errors, and engage Sustaining Engineering when necessary
• Coaching and assisting less-experienced team members while maintaining clear communication and case hygiene

Required qualifications

• Bachelor's degree with 5+ years or Master's degree with 3+ years of related experience in a Mainframe environment
• Proficiency in z/OS mainframe environment and knowledge of Mainframe Architecture and Operations
• Experience with SMP/E, z/OSMF, USS, TSO/ISPF, and other z/OS utilities
• Ability to diagnose and resolve technical issues related to z/OS and familiarity with Broadcom Mainframe Products
• Strong problem-solving skills and experience in providing high-quality technical support