Major Customer Success Manager

Job Summary

Seeking a Major Customer Success Manager, the full-time position will manage a portfolio of 30-75 property management clients, focusing on onboarding, account health reviews, and driving product adoption in a remote, fast-paced environment.

Key responsibilities

• Own and grow a portfolio of property management clients, driving engagement and adoption
• Lead onboarding, success check-ins, and account health reviews aligned to customer goals
• Analyze account trends to proactively mitigate risk and develop success plans

Required qualifications

• 3+ years in Customer Success or Account Management
• Experience in SaaS, hardware, or technology environments
• Proven ability to manage and grow client relationships
• Strong skills in driving product adoption and measuring ROI
• Comfortable operating in a high-growth, evolving environment