Major Incident Coordinator

Job Summary

A company is looking for a Major Incident Coordinator to support IT service operations remotely.

Key Responsibilities

• Coordinate major incident bridge calls and collaboration channels, participating in a 24/7 on-call rotation
• Create and maintain incident records, timelines, and activity logs, ensuring accurate documentation and tracking of incident actions
• Monitor dashboards and system alerts, validate alert accuracy, and ensure completion of Root Cause Analysis documents for assigned incidents

Required Qualifications

• Associate's degree or two years of relevant experience in IT operations, service desk, NOC, or incident management
• Working knowledge of IT service management concepts and structured incident response
• Familiarity with desktop and mobile devices, basic network connectivity, and enterprise IT environments
• Ability and willingness to work variable shifts and respond to 24x7 critical alerts
• Experience with Microsoft Office 365 (Outlook, Teams, Word, Excel)