Major Incident Coordinator

Job Summary

A company is looking for a Major Incident Coordinator to manage major incident responses and ensure operational readiness.

Key Responsibilities

• Coordinate major incident bridge calls and maintain incident records, timelines, and activity logs
• Monitor system alerts, validate alert accuracy, and ensure adherence to communication standards
• Complete Root Cause Analysis documents and maintain the accuracy of playbooks and templates

Required Qualifications

• Associate's degree or two years of relevant experience in IT operations, service desk, NOC, or incident management
• Working knowledge of IT service management concepts and structured incident response
• Familiarity with desktop and mobile devices, basic network connectivity, and enterprise IT environments
• Ability to work variable shifts and respond to 24x7 critical alerts via mobile devices
• Experience with Microsoft Office 365 (Outlook, Teams, Word, Excel)