Major Incident Coordinator

Job Summary

Supporting major incident response operations, the full-time Major Incident Coordinator will monitor incidents, maintain documentation, and ensure process adherence while working remotely and responding to critical alerts 24/7.

Key responsibilities

• Coordinate major incident bridge calls and collaboration channels during assigned shifts
• Create and maintain incident records, timelines, and activity logs, tracking actions and escalations
• Monitor system alerts and dashboards, validating alert accuracy and reporting ongoing issues

Required qualifications

• Associate's degree or two years of relevant experience in IT operations, service desk, NOC, or incident management
• Working knowledge of IT service management concepts and structured incident response
• Familiarity with Microsoft Office 365 and basic network connectivity
• Ability to work variable shifts and respond to 24/7 critical alerts via mobile devices
• Experience with incident documentation and adherence to defined processes