Major Incident Management Lead

Job Summary

A company is looking for a Major Incident Response Lead.

Key Responsibilities

• Manage the delivery of Major Incident Management functions and ensure quick restoration of service operations during outages
• Provide clear communication to stakeholders throughout the incident lifecycle and prepare internal reports for Major Incidents
• Identify and implement continual service improvement opportunities across Major Incident and Service Management functions

Required Qualifications

• 8+ years of experience in enterprise-scale Global Major Incident Management services
• Strong practical ITIL/ITSM skill set with an operational background
• Demonstrated knowledge of incident management practices within a large organization
• Proven track record of managing third-party providers within Service Delivery
• Experience in a technical role for 3+ years