Major Incident Manager

Job Summary

A company is looking for a Major Incident Manager (Remote).

Key Responsibilities

• Lead and coordinate the response to major IT incidents, involving relevant technical teams and stakeholders
• Maintain clear communication with internal teams and external parties throughout the incident lifecycle
• Drive continuous improvement initiatives for incident management processes and document all actions taken during incidents

Required Qualifications

• Strong understanding of monitoring and observation tools, cloud services, and IT infrastructure
• Proven ability to lead cross-functional teams in high-stress environments
• Experience with incident management frameworks and compliance with industry best practices
• Familiarity with observability tools and skill at interpreting data from those tools
• Ability to prioritize tasks and manage multiple incidents simultaneously