Major Incident Manager

Job Summary

To enhance incident response capabilities, the full-time Major Incident Manager will lead the management of major incidents, coordinating resolution efforts and communication with stakeholders in a remote environment.

Key responsibilities

• Oversee the identification, management, and resolution of major incidents to minimize impact on business operations
• Coordinate cross-functional teams to ensure timely communication and updates during incident resolution
• Develop and implement incident management processes and best practices to improve overall response efficiency

Required qualifications

• Proven experience in incident management or IT service management
• Strong understanding of ITIL framework and incident management processes
• Experience leading cross-functional teams in high-pressure situations
• Relevant certifications in incident management or IT service management
• Ability to analyze incident data and generate reports for continuous improvement