Major Incident Response Manager

Job Summary

A company is looking for a Major Incident Response Manager.

Key Responsibilities

• Consults and analyzes complex assignments and projects within assigned areas of responsibility
• Facilitates problem resolution meetings and develops metrics for reporting on key performance indicators
• Manages high severity outage incidents and collaborates with stakeholders to tailor problem and root cause analysis processes

Required Qualifications

• Bachelor's Degree or equivalent work experience, or 4 years of relevant experience
• 3-5+ years of experience in IT critical/major incident management and problem management
• Understanding of IT in large organizations and ability to perform under stress
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong project management leadership skills and ability to coordinate multiple projects under pressure