Managed Services Agent

Job Summary

A company is looking for a Managed Services Agent-Remote (2nd Shift).

Key Responsibilities

• Receive and prioritize emergency and routine consultations across multiple service lines
• Manage incoming consultation workflows and patient rounding processes efficiently
• Maintain professional relationships with clinical and operational teams to ensure timely consultation assignments

Required Qualifications

• High School Diploma, GED, or Equivalent Certification required
• At least one year of experience in a call center environment or healthcare/IT
• Proficiency in Microsoft Office and collaboration tools
• Ability to learn new software and systems
• Flexibility to adapt in a fast-paced, remote work environment