Managed Services Analyst

Job Summary

A company is looking for a Managed Services Analyst I who will deliver excellent customer service to both internal and external clients.

Key Responsibilities

• Learn and communicate established processes
• Provide support for external customers via phone and email
• Handle daily case work while meeting predetermined KPI and QA metrics

Required Qualifications

• High School Diploma or equivalent
• Basic technical knowledge of software products
• Working knowledge of Microsoft Office Suite, particularly Excel and Word
• Supply Chain experience preferred
• Experience working in a team-oriented environment