Managed Services Analyst

Job Summary

Delivering excellent customer service to both internal and external clients, the full-time Managed Services Analyst I will assist with GHX products or services, support administrative processes, and manage daily case work while meeting key performance indicators in a remote capacity.

Key responsibilities:

• Provide support for external customers via phone and email, addressing questions and resolving issues
• Accurately document all actions in daily work and customer interactions, while identifying and escalating repetitive customer issues
• Learn and communicate established processes, ensuring compliance with predetermined KPI and QA metrics

Required qualifications:

• High School Diploma or equivalent
• Basic technical knowledge of software products
• Working knowledge of Microsoft Office Suite, including Excel and Word
• Supply Chain experience preferred
• Experience working in a team-oriented environment