Managed Services Consultant

Job Summary

A company is looking for a Managed Services Consultant to support enterprise clients in optimizing their product use.

Key Responsibilities

• Manage client-specific platform configurations and performance optimization
• Provide ongoing consulting to enhance the value of the client's capabilities across various media
• Act as the primary contact for day-to-day support and issue resolution

Required Qualifications

• 3-5 years of experience in SaaS platform management, marketing technology, or enterprise client support
• Experience with enterprise social and advertising platforms like Sprinklr or Hootsuite
• Working knowledge of CCaaS technologies and contact center operations
• Experience in supporting digital marketing or customer experience campaigns
• Proactive, team-oriented mindset focused on client success