Managed Services Consultant
Job Summary
Supporting customer accounts post-implementation, the full-time Managed Services Consultant will assist users in navigating the platform, executing managed services activities, and ensuring operational continuity while working remotely.
Key responsibilities
- Provide post-enablement support to customers by guiding them through platform navigation and recurring workflows
- Execute managed services activities, including configuration support, monitoring coordination, and operational requests
- Coordinate with cross-functional teams to resolve platform issues and ensure timely communication with stakeholders
Required qualifications
- Bachelor's degree or equivalent experience in information technology, business, operations, or a related field
- Relevant experience in managed services, customer operations, or SaaS delivery
- Understanding of IT operations, SaaS applications, and post-enablement adoption workflows
- ITIL v4 knowledge or certification preferred
- Demonstrable experience supporting customer accounts or post-implementation SaaS adoption
Complete Job Description
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