Managed Services Operations Lead

Job Summary

A company is looking for a Managed Services Operations Lead to ensure the operational foundation and workflows that support Managed Services are accurate and continuously improving.

Responsibilities

• Own the design, build, and maintenance of Gainsight dashboards and reports for Managed Services
• Lead complex cross-functional initiatives, including billing rules migrations and platform transitions
• Identify opportunities to automate manual processes and implement workflow improvements

Qualifications

• Experience in Managed Services Operations, Customer Operations, or Program Management roles
• Proven ownership of enterprise tools supporting delivery, reporting, or billing workflows
• Demonstrated ability to lead complex, cross-functional projects independently
• Strong documentation and process discipline, including SOPs and repeatable workflows
• Comfortable operating across ambiguity and prioritizing competing initiatives