Managed Services Operations Manager

Job Summary

A company is looking for a Manager of Managed Services Operations - Network, UC, and Data Center.

Key Responsibilities

• Oversee day-to-day operations of support teams, ensuring SLAs and client expectations are met
• Lead and mentor a diverse team, fostering a culture of collaboration and continuous improvement
• Serve as an escalation point for complex issues, ensuring timely resolution and client satisfaction

Required Qualifications, Training, and Education

• Bachelor's Degree in a related field
• 7-10 years' experience in IT, with at least 5 years in a leadership role
• Proven experience in designing and implementing managed services solutions
• ITIL Foundation Certification preferred
• Strong technical skills and customer interaction abilities