Managed Services Operations Manager

Job Summary

A company is looking for a Managed Services Operations Manager.

Key Responsibilities

• Interface with internal stakeholders and external customers regarding service desk support for various services
• Manage high-profile customer issues, ensuring root-cause analysis and corrective action plans are implemented
• Oversee Managed Services Support Analysts and Engineers, while participating in major incident management and problem resolution

Required Qualifications

• Managerial, business, financial planning, and technical skills
• Experience with unified collaboration technologies and troubleshooting related systems
• Knowledge of integrated unified collaboration and data networking concepts
• ITIL/ITSM background preferred
• Formal technical training in unified collaboration equipment and software; familiarity with Microsoft Teams and Office applications