Managed Services Technical Analyst

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, May 04, 2026

This job expires in: 30 days

Job Category: Information Technology

Employment Status: Permanent, Independent Contractor

Employer Type: Staffing Agency

Career Level: Experienced

Job Summary

A company is looking for a Managed Services Technical Analyst.

Key Responsibilities

Troubleshooting high-severity incidents and escalated service desk issues
Maintaining accurate ticketing system data and analyzing monitoring metrics
Installing, configuring, and maintaining monitoring solutions for client environments

Required Qualifications

Technical knowledge in Citrix NetScaler administration and troubleshooting
Familiarity with ITIL-based processes and procedures
Understanding of basic networking concepts, including TCP/IP and routing
Experience with load balancing, SSL/TLS certificates, and authentication methods
Ability to manage multiple tasks across various clients

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