Manager, Analytics Support

Job Summary

A company is looking for a Manager, Analytics Platform Support to lead the technical support function for their data and analytics platform.

Key Responsibilities

• Lead the Data and Analytics Support Desk, managing a team to resolve complex BI and data platform issues
• Maintain hands-on involvement in support cases, contributing to ticket resolution and team mentorship
• Drive SLA adherence and ensure strong technical standards across various data-related processes

Required Qualifications

• Bachelor's or Master's Degree in Computer Science, Engineering, or a related field
• 10+ years of experience in data, analytics, or BI platform environments with leadership experience
• Advanced SQL expertise and hands-on experience with modern cloud data warehouses like Snowflake
• Experience managing distributed teams and familiarity with incident management in SLA-driven environments
• Customer service experience in a customer-facing role is essential