Manager - Appeals

Job Summary

Overseeing the day-to-day operations of the Appeals department, the full-time Manager - Appeals will ensure compliance, operational excellence, and a high-quality customer experience in a remote setting.

Key responsibilities

• Manage assigned teams and staff while monitoring performance, productivity, and workload distribution
• Develop and implement quality control procedures to ensure consistent application of policies and contractual requirements
• Identify and implement process improvements to enhance service quality and customer satisfaction

Required qualifications

• Bachelor's degree in a relevant field and 5+ years of professional experience, or equivalent combination of education and experience
• Familiarity with Appeals & Hearings; expertise within the Hearings & Appeals function is preferred
• Current and/or prior managerial experience
• Ability to work a schedule between 9:00am - 6:00pm EST, Monday - Friday, with flexibility for extended hours and rotational weekends
• Must permanently reside in the Continental US and have a smartphone for system access