Manager, Customer Listening Center

Job Summary

A company is looking for a Manager, Customer Listening Center & Social Listening.

Key Responsibilities

• Produce synthesized insights and strategic recommendations using social media data to drive customer-centric strategies
• Lead daily social media reporting and analytics to identify emerging themes and distribute findings to the organization
• Manage operations of the command center's M Live platform and improve data integration across social media teams

Required Qualifications, Training, and Education

• 4-year degree in Business Administration, Marketing, or related field, or 4+ years of relevant professional experience
• Hands-on experience with CX software platforms (e.g., Medallia, Qualtrics, Sprinklr)
• Demonstrated ability to manage multiple stakeholders and projects simultaneously
• Experience in consumer marketing research, voice of customer, and analytics
• Knowledge of social media listening and data analysis methodologies