Manager, Customer Service LTC

Job Summary

Leading a team of 12-15 associates, the full-time Manager, Customer Service LTC Transactions will oversee daily operations of a Long Term Care Contact Center, ensuring high-quality customer service while driving team performance and continuous improvement in a remote environment.

Key responsibilities

• Manage team performance by setting goals, monitoring results, and fostering an inclusive team environment
• Coach and develop associates through regular feedback and performance discussions to enhance individual and team effectiveness
• Utilize data and insights to optimize operations and implement process improvements for better customer outcomes

Required qualifications

• Proven ability to lead and develop high-performing teams in a contact center environment
• Strong interpersonal skills with experience in building relationships and delivering constructive feedback
• Ability to interpret data and analyze trends to inform service level and performance decisions
• Demonstrated adaptability to change and capability to lead through evolving priorities
• High level of professionalism and accountability with a focus on delivering results