Manager Customer Services

Job Summary

A company is looking for a Manager Customer Services to oversee call center activities and ensure excellent service to internal and external customers.

Key Responsibilities:

• Manage day-to-day call center activities and ensure adherence to processes and KPIs
• Review and report on call center metrics to stakeholders
• Develop client relationships and handle urgent situations as point of escalation

Required Qualifications:

• Minimum of 3 years people management experience
• Minimum of 5 years of customer service experience
• Bachelor's degree or equivalent work experience
• Advanced computer skills and proficiency in Microsoft Office, Tableau, and virtual research
• Flexible work hours and ability to work remotely with a private and secure home office