Manager Customer Services

Location: Remote
Compensation: Salary
Staff Reviewed: Tue, Feb 06, 2024
This job expires in: 12 days

Job Summary

A company is looking for a Manager Customer Services to oversee call center activities and ensure excellent service to internal and external customers.

Key Responsibilities:
  • Manage day-to-day call center activities and ensure adherence to processes and KPIs
  • Review and report on call center metrics to stakeholders
  • Develop client relationships and handle urgent situations as point of escalation
Required Qualifications:
  • Minimum of 3 years people management experience
  • Minimum of 5 years of customer service experience
  • Bachelor's degree or equivalent work experience
  • Advanced computer skills and proficiency in Microsoft Office, Tableau, and virtual research
  • Flexible work hours and ability to work remotely with a private and secure home office

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