Job Summary
A company is looking for a Manager, Customer Success for their San Francisco, New York City, or Remote locations.
Key Responsibilities:
- Manage a team of 5-8 customer success managers to drive high renewal rates and expand SaaS within the customer base
- Coach and develop team members, fostering a strong performance culture
- Collaborate cross-functionally to support customers and drive business goals
Required Qualifications:
- 5+ years of experience in Customer Success, with at least 1 year in a people management role
- Experience managing customer-facing teams
- Strong analytical skills and ability to turn data into actionable insights
- Ability to prioritize and delegate effectively
- Desire to build equitable and inclusive workplaces
