Job Summary

A company is looking for a Manager of Enterprise Customer Success Management.

Key Responsibilities:

• Lead multiple teams of CSMs responsible for adoption, value creation and renewals
• Own operational metrics such as customer adoption and customer moments of advocacy
• Develop and implement customer success strategies, processes, and initiatives to drive customer adoption, utilization, and overall success

Required Qualifications:

• 8+ years in SaaS with 5+ years managing B2B Enterprise CSM teams
• Experience working primarily with customers across the Fortune 100
• Proven ability to work directly with C-suite stakeholders in large enterprise organizations
• Experience in consultative, large enterprise customer environments
• Demonstrated ability to drive efficiency with process improvement and systems