Manager Customer Success

Job Summary

A company is looking for a Manager of Customer Success.

Key Responsibilities:

• Lead, coach, and develop a highly effective Customer Success team
• Support Customer Success Managers in managing customer renewals and achieving outcomes
• Create strategic plans to achieve retention goals and collaborate cross-functionally

Required Qualifications:

• Prior experience in a customer success or account management role
• Demonstrated ability to meet or exceed challenging retention goals
• Experience with CRM systems and sales activity tracking
• Experience in team management and performance evaluation
• Ability to drive process improvements and manage organizational change initiatives