Manager Customer Success

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Wed, Jul 10, 2024
This job expires in: 21 days

Job Summary

A company is looking for a Manager, Customer Success.

Key Responsibilities:
  • Provide leadership, coaching, and development to a team of Customer Success Managers
  • Maintain and enhance relationships with personal caseload of clients, driving adoption and demonstrating value of services
  • Utilize customer data to inform strategies and continuously improve the customer experience

Required Qualifications:
  • At least 5 years of experience in customer success or related field, with at least 2 years in a leadership role
  • Proficiency in using Salesforce for accurate data tracking and decision-making
  • Experience in renewals, add-on sales, and upsell strategies
  • Proven track record in reducing churn and managing customer risk
  • Ability to consistently meet retention and revenue goals

COMPLETE JOB DESCRIPTION

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