Manager Customer Success
Job is Expired
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Wed, Jul 10, 2024
Job Summary
A company is looking for a Manager, Customer Success.
Key Responsibilities:
- Provide leadership, coaching, and development to a team of Customer Success Managers
- Maintain and enhance relationships with personal caseload of clients, driving adoption and demonstrating value of services
- Utilize customer data to inform strategies and continuously improve the customer experience
Required Qualifications:
- At least 5 years of experience in customer success or related field, with at least 2 years in a leadership role
- Proficiency in using Salesforce for accurate data tracking and decision-making
- Experience in renewals, add-on sales, and upsell strategies
- Proven track record in reducing churn and managing customer risk
- Ability to consistently meet retention and revenue goals
COMPLETE JOB DESCRIPTION
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Job is Expired
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