Manager Customer Success

Job Summary

A company is looking for a Manager of Customer Success in a remote position within the US.

Key Responsibilities:

• Lead and inspire a team of Customer Success Managers, providing guidance, coaching, and support
• Establish key performance indicators (KPIs) for the team and monitor performance metrics
• Implement training programs for CSMs to enhance their skills in customer engagement and problem resolution

Required Qualifications:

• 5-7+ years in Customer Success program management in SaaS
• 2+ years of people management experience
• Experience with data utilization, building operational tools, and cross-functional coordination
• Experience with A/B testing, segmentation, and customer engagement optimization techniques
• Bachelor's degree or equivalent work experience