Manager, Customer Success

Job Summary

Leading a team of commercial Customer Success Managers, the full-time Manager, Customer Success for the East Region will focus on delivering successful onboarding, adoption, and retention for commercial customers in a remote setting.

Key responsibilities

• Hire, mentor, and develop a high-performing team of Customer Success Managers, fostering a culture of customer centricity and accountability
• Influence the design of customer success strategies, including implementation, adoption, and risk management methodologies
• Define strategies and coach the team to achieve key performance indicators related to revenue retention and customer health

Required qualifications

• Proven track record in Customer Success or Account Management with experience in team leadership
• Experience managing commercial customers with complex product requirements and multiple stakeholders
• Strong ability to establish executive-level relationships and navigate customer issues and escalations
• Demonstrated history of data-driven decision-making and critical thinking
• Enthusiasm for cybersecurity and emerging technologies, with a natural affinity for problem-solving