Job Summary
A technology startup is seeking a Manager, Customer Success (Remote, USA) CST.
Responsibilities:
- Leverage data to drive customer outcomes, product adoption, and customer experience
- Create and champion team development, necessary skills, and enablement plans for ongoing growth
- Partner with Sales to align on strategies for key accounts, renewal forecasting, coverage plans, and account opportunities
Qualifications:
- 3+ years of experience growing and scaling a Customer Success team
- Experience working with an Enterprise customer base, driving product adoption leading to a healthy renewal
- Ability to grow, coach, and mentor employees
- Excellent decision-making skills in a fast-paced environment
- Willingness to learn and become a trusted advisor to customers
