Manager E-commerce Operations

Job Summary

A company is looking for a Manager, E-commerce Operations.

Key Responsibilities:

• Lead and supervise a team of Enterprise Feed Managers and Enterprise Support Specialists
• Perform quality checks on individual work performance, identify training needs, and provide coaching
• Independently handle client escalations and partner cross-functionally for root-cause analysis

Required Qualifications:

• 4+ years of leadership experience in Customer Operations
• Demonstrated experience in leading technical teams
• Bachelor's degree in Business Management, Computer Science, or Marketing preferred or equivalent work experience
• Strong, proven experience and deep understanding of major social media platforms
• Proficient in CRM Software, Excel/Google Sheets