Manager, Epic Operations

Job Summary

Leading a multidisciplinary team, the full-time remote Manager, Epic Operations will provide strategic direction for the Epic Technical Team, ensuring high-quality service delivery and operational performance across client environments.

Key responsibilities

• Lead and manage a team of technical professionals supporting Epic environments, ensuring system availability and service quality
• Develop and implement operational plans and processes to meet service delivery objectives and prepare operational reports for leadership
• Own client relationships and coordinate team activities across multiple customer engagements, ensuring alignment with service agreements

Required qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience
• At least one Epic technical certification (ODBAs, ECSA, or Cogito admin); multiple certifications preferred
• Substantial experience in supporting enterprise healthcare IT systems, including Epic or comparable EHR platforms
• People management experience, including direct supervision of technical staff and performance management
• Experience managing multi-customer service delivery with accountability for operational outcomes