Manager II of SGO

Job Summary

A company is looking for a Manager II - SGO.

Key Responsibilities

• Lead and develop a team of Account Managers and Team Leads, setting departmental goals and reviewing KPIs
• Manage operational functions related to servicing SGO institutions and foster a culture of continuous improvement
• Collaborate with IT and Data Insights teams to implement AI strategies and enhance customer interactions

Required Qualifications

• A four-year college degree in a business-related field or equivalent experience
• 3-5 years of operations management experience in a customer service environment
• Proficiency in computer applications, particularly MS Office products
• Experience in business planning, forecasting, and financial management
• Proven experience in performance management