Manager II, Services

Job Summary

A company is looking for a Manager II, Services to lead their Small and Mid-Enterprise Onboarding Team.

Key Responsibilities

• Coach and manage a team of five Onboarding Specialists while driving key performance metrics
• Define and continuously improve the structured customer onboarding experience
• Collaborate with cross-functional teams to integrate best practices into the onboarding process

Required Qualifications

• 5+ years of experience in Customer Success, Technical Services, Onboarding, or related fields in a SaaS or B2B environment
• Experience in managing team performance and driving quantitative KPIs
• Ability to manage complex operational workflows and customer provisioning
• Experience in cross-functional partnerships to enhance customer education materials
• Proficiency with Customer Success platforms for managing customer data and tracking metrics