Manager L1 Triage

Job Summary

A company is looking for a Manager, L1 Triage to lead the Client Experience Support team in delivering exceptional service.

Key Responsibilities

• Investigate product bugs and mentor team members on issue resolution
• Manage day-to-day customer issues and assign product issues to team members to meet SLA
• Document findings, communicate priorities, and monitor bugs for trends and improvement opportunities

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Healthcare Management, or a related field
• 3+ years experience as a Support Manager in the healthcare industry preferred
• Proficiency in JUnit framework and Cypress automation tools
• Basic knowledge of the healthcare domain
• Knowledge of agile development methodologies