Manager L1 Triage
Job Summary
A company is looking for a Manager, L1 Triage to lead the Client Experience Support team in delivering exceptional service.
Key Responsibilities
- Investigate product bugs and mentor team members on issue resolution
- Manage day-to-day customer issues and assign product issues to team members to meet SLA
- Document findings, communicate priorities, and monitor bugs for trends and improvement opportunities
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, Healthcare Management, or a related field
- 3+ years experience as a Support Manager in the healthcare industry preferred
- Proficiency in JUnit framework and Cypress automation tools
- Basic knowledge of the healthcare domain
- Knowledge of agile development methodologies
Complete Job Description
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