Manager, Member Services

Job Summary

A company is looking for a Manager, Member Services - Medication Access & Support Programs.

Key Responsibilities

• Lead, coach, and develop Team Leads and Member Services Associates while setting clear expectations for quality and productivity
• Own performance outcomes for medication access, ensuring effective pharmacy coordination and member satisfaction
• Identify trends and lead process improvements across pharmacy, insurance, and member workflows

Required Qualifications

• 5+ years of experience in healthcare operations, member services, pharmacy operations, or insurance support
• 2+ years of people management experience in complex, high volume support environments
• Strong understanding of pharmacy fulfillment, insurance coverage, and medication access workflows
• Proven ability to manage operational risk and escalations
• Experience with Zendesk or other customer experience tools is preferred