Manager, NGP VAN Support

Job Summary

A company is looking for a Manager of Support.

Key Responsibilities

• Engage directly with client cases, ensuring timely and accurate resolution of issues
• Manage Team Leads and Client Support Specialists, providing direction and accountability
• Act as the point of escalation for complex client issues and track resolutions across teams

Qualifications

• Proven experience (2+ years) in a management role within client services or a related field
• Deep expertise in Political Fundraising and/or Campaign Finance Compliance
• Strong leadership, conflict resolution, and negotiation skills
• Demonstrated ability to manage complex processes and operational issues
• Ability to think strategically while executing on details