Manager, NPN Portal Support

Job Summary

A company is looking for a Manager, NPN Portal Onboarding and Support.

Key Responsibilities

• Lead global support operations and manage high-volume onboarding functions
• Drive the strategy for AI-driven support and establish a 24/7 service model
• Provide leadership to regional teams and enhance the onboarding journey for new users

Required Qualifications

• 8+ years of experience in sales operations, channel partner programs, or customer support
• 2+ years of leadership experience managing remote or international teams
• Proficiency in automation and AI tools for operational support
• Experience managing high-volume operations with a focus on partner satisfaction
• Bachelor's degree in business, marketing, or a related field (or equivalent experience)