Manager of Account Management

Job Summary

A company is looking for a Manager, Account Management to lead their Account Management and Customer Success teams.

Key Responsibilities

• Lead and develop Account Management and Customer Success teams, focusing on expansion, renewal, and retention
• Own net dollar retention with accountability for renewal rates, expansion revenue, and churn reduction
• Build and maintain trusted advisor relationships with senior customer stakeholders to uncover growth opportunities

Required Qualifications

• 4+ years of experience leading Enterprise Sales and/or Account Management teams
• Experience with Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and expansion strategies
• Proven success in negotiating and closing deals with $100K+ ACV
• Strong expertise in account planning and renewal strategy
• Analytical mindset with the ability to turn data into actionable decisions