Manager of Administration

Job Summary

Providing technical and application support, the full-time Manager of Administration will oversee the resolution of end-user help requests, manage departmental budgets, and supervise staff in a fully remote environment with weekend night shifts.

Key responsibilities

• Document, research, and troubleshoot reported issues and requests related to various applications
• Supervise staff and coordinate departmental activities to ensure timely project completion
• Monitor ticket progress and ensure adherence to service level agreements (SLAs)

Required qualifications

• Bachelor's degree highly preferred
• Five years of progressively responsible experience in administration and office management
• Experience in data processing and management information systems
• General knowledge of computer and communication capabilities and EDP applications
• Ability to analyze and document business processes and systems