Manager of Advanced Support Consulting
Job Summary
Leading a team of skilled consultants, the full-time Manager of Advanced Support Consulting will oversee the delivery of exceptional post-implementation services and technical solutions to clients while fostering cross-functional collaboration in a remote environment.
Key Responsibilities
- Lead, mentor, and develop a team of Advanced Support Consultants, ensuring they have the necessary resources and training
- Serve as an escalation point for key clients, coordinating with other teams to ensure seamless service delivery and client satisfaction
- Monitor team performance metrics and implement process improvements to enhance efficiency and effectiveness
Required Qualifications
- 2+ years of team lead or management experience in a SaaS professional services organization
- Proven experience in a technical support or consulting role, preferably in the software or technology sector
- Strong understanding of system configurations, technical troubleshooting, and support processes
- Excellent client-facing and communication skills, with the ability to convey complex technical information clearly
- Experience working with non-profit and government organizations is preferred
Complete Job Description
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