Manager of After-Hours Support

Job Summary

A company is looking for a Manager of After-Hours Support to lead operations during nights and weekends in elder care.

Key Responsibilities

• Ensure seamless operations and client support during after-hours
• Coach and develop After-Hours Support Managers to enhance team performance
• Track operational metrics and manage client situations with professionalism

Required Qualifications

• 3-7 years of experience in operations or service leadership
• Experience managing remote or dispersed teams
• Background in healthcare coordination or 24/7 operations preferred
• Ability to thrive in a fast-paced, evolving environment
• Must reside within commutable distance for occasional training and events