Manager of Agency Operations

Job Summary

A company is looking for a Manager, Agency Operations.

Key Responsibilities

• Lead and inspire a team of corporate travel counselors and operational support staff
• Drive process improvements and implement automation solutions to enhance service quality
• Act as a strategic partner to internal stakeholders, ensuring alignment between operational decisions and client needs

Required Qualifications

• 5+ years of experience in corporate travel operations and customer service or account management
• 3+ years of leadership experience managing a virtual or distributed team
• Proven ability to drive process improvements and implement automation strategies
• Strong organizational and leadership skills with a track record of strategic decision-making
• Exceptional analytical skills with the ability to assess operational data for long-term solutions