Manager of Application Support

Job Summary

A company is looking for a Manager, Application and Technical Support (Data & Intelligence Products).

Key Responsibilities

• Lead, coach, and develop a team of Application and Technical Support Specialists
• Oversee daily support operations, including workload distribution and customer satisfaction
• Monitor support dashboards to identify trends and inform operational decisions

Required Qualifications

• 5+ years of experience in Application Support, Technical Support, or Data Analytics
• 2+ years of direct people-management experience in a customer-facing or technical environment
• Familiarity with healthcare benchmarking or business intelligence tools
• Experience supporting complex SaaS or data-driven products
• Strong understanding of data workflows and benchmarking methodologies