Manager of Borrower Services

Job Summary

Managing day-to-day operations of the Borrower Account Services Recovery teams, the full-time Manager of Borrower Services will oversee collection processes, educate borrowers on repayment options, and ensure compliance with relevant regulations while working onsite in Round Rock, TX.

Key responsibilities

• Monitor daily operations and performance of Borrower Account Services Recovery teams to achieve revenue objectives
• Direct borrower recovery activities and educate borrowers on repayment options while ensuring regulatory compliance
• Manage staffing, including hiring, training, and performance evaluations to promote high levels of customer service

Required qualifications

• Bachelor's degree or equivalent management experience in customer service, collections, or a regulated field
• Six years of proven management experience, preferably in a large collection or financial organization
• Minimum five years of experience in student loan program administration or a similar financial environment
• Thorough knowledge of FFELP regulations and compliance requirements
• Experience in quality control and budgetary planning is preferred