Manager of Care Advocacy
Job Summary
Driving member-centric strategies, the full-time Manager of Care Advocacy will oversee contact center service metrics, enhance staff performance, and foster a culture of service excellence in a 100% remote environment.
Key responsibilities
- Partner with leadership to develop contact center strategies and assess team performance metrics
- Promote a teamwork environment that enhances morale, communication, and service quality
- Analyze reports to monitor productivity and identify training needs for continuous improvement
Required qualifications
- Bachelor's degree or equivalent combination of education and work experience
- Proven leadership experience in a service environment, preferably within a contact center
- Experience in staff development, including coaching and performance management
Complete Job Description
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