Manager of Care Continuity

Job Summary

Leading the Care Continuity function within Client Lifecycle Operations, the full-time Manager of Care Continuity will ensure uninterrupted client service through oversight of eligibility verification, authorization compliance, and timely reauthorization processes while working remotely.

Key responsibilities

• Ensure timely completion of reauthorizations to prevent service disruptions and billing delays
• Lead Supervisors and Specialists in managing reauthorization processes and operational workflows
• Collaborate with cross-functional teams to mitigate billing risks and enhance client retention

Required qualifications

• High school diploma or GED required; Bachelor's degree preferred
• At least five years of experience in healthcare operations, authorization management, or revenue cycle
• Previous management or supervisory experience required
• Strong analytical skills with the ability to interpret compliance and denial data
• Experience in home care, Medicaid, Medicare, or long-term care preferred